What is the Time Commitment?

You can give your us as much info or as little info as you’d like when you answer the questions in your Design Snapshot – it’s totally up to you how involved you’d like to be within the design process.

We ask that you give us 12 business days from when we first talk to you and when you pay your design fee for us to deliver your first concepts. Your revision will take 5 business days after you provide us any feedback. If you’re in a rush, let us know and we will try to accommodate.

How Much Does It Cost?

We offer the three following design packages for one flat fee per room:

What’s The Maximum Room Size?

The maximum room size is 400 square feet. I create two different concept boards for each room. We want to make sure you receive a thorough representation of the space, so we recommend signing up for two rooms if you have a dual-living space (i.e living and dining).

Do I Get A Floor Plan?

Yes! It’s included in each package available.

When Do I Find Out How Much The Entire Room Costs?

Your final cost will consist of the cost of the furnishings, shipping and sales tax. When you get your final plan with revisions included, you will see your total. When you check out, you’ll be able to see our estimates for shipping and sales tax. Please note, our system estimates shipping and tax and this can be off a little bit from the final invoice amount. It often depends on your shipping location and the vendor shipping rates. If you have any questions about it, just ask us at hello@kelliellis.com We keep your budget in mind from the start though!

What Kind Of Items Do You Source?

We source your items from a mix of well known retailers, unique trade-only vendors and wholesale sources that we have direct relationships with, so we try our best to fit your budget. Generally speaking, a living room can be designed with a $5,000 budget assuming you need everything new, but we’ve done $1,000 rooms and $50,000 rooms. Unfortunately, we can’t guarantee stock status of items in your design, so we always encourage you to buy what you love as soon as you can.

What Is The White Glove Delivery Fee?

For some of the larger furniture items (bed, couch, chairs, tables, etc), your items will arrive via in-home delivery service. The items will ship via ground and the delivery service will contact you to set up an appointment within a four hour window for which day is most convenient for you. The delivery service will unpack and inspect the items, set the items up and remove any packaging.

What About Returns?

Each vendor has specific return policies, so check in your cart for the return policy of the vendor you are ordering from. If the policy is not listed, please reach out to hello@kelliellis.com and we’d be glad to direct you. Many items are able to be returned, if they are in new condition, and restocking fees may apply in certain cases. Some customized items may be non-returnable and non-refundable.

To initiate a return please Contact Kelli, you can request a return and provide a reason which will initiate the process. We will then reach out with next steps or to request further information.

Do You Work With Clients Outside The US?

YES, WE ARE INTERNATIONAL!